At PICOGRAB, we want to ensure that your shopping experience is as satisfactory as possible, so we strive to offer fast, secure, and efficient shipping to our customers. Below, we detail our shipping policy:
Order Processing
Processing Time: All orders are processed within 1 to 3 business days after payment confirmation is received. Orders placed during weekends or holidays will be processed on the next business day.
Order Confirmation: Once your order is processed, you will receive a confirmation email with shipping details and a tracking number, if available.
Shipping Options and Delivery Times
We offer different shipping options depending on your order’s destination:
Shipping to Spain: Standard Shipping: 2-5 business days.
Shipping to the European Union: Standard Shipping: 4-6 business days.
International Shipping (Outside the EU): Standard Shipping: 10-20 business days.
Delivery times are approximate and may vary depending on the recipient’s location, shipping conditions, and any customs restrictions or unexpected delays.
Shipping Fees
Shipping fees will be automatically calculated at checkout, based on the destination and the shipping option selected. Fees vary depending on the weight, package size, and shipping address.
Customs, Taxes, and Duties
For shipments outside the European Union, the customer is responsible for any applicable duties, import taxes, and customs fees in the destination country. These charges are not included in the product price or shipping costs.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to track your shipment online. If you haven't received your tracking number or need additional assistance, please contact us at info@picograb.com.
Delivery Policy
Shipping Address: Please ensure that you provide a correct and complete shipping address when placing your order. We are not responsible for delayed or undelivered shipments due to incorrect or incomplete addresses provided by the customer.
Delivery Attempts: Our carriers typically make up to three delivery attempts. If the package cannot be delivered after these attempts, it will be returned to our facility. In this case, the customer will be responsible for additional shipping costs to resend the order.
Shipping Issues
If your order has not arrived within the estimated delivery time or arrives damaged, please contact our customer service team at info@picograb.com as soon as possible. We will do everything we can to help resolve any shipping-related issues.
Restricted International Shipments
In some countries, certain products may be subject to import restrictions. It is the customer's responsibility to ensure that the products they purchase can be legally imported into their country. We are not responsible for products held or confiscated by customs authorities.
Contact
For any further questions or inquiries regarding our shipping policy, do not hesitate to contact us:
Email: info@picograb.com